Refunds and cancellation

Payments to Smart Minds are not refundable. That applies to the annual or termly plan fee, to any one-time setup fee, and to communication credits.

In exchange, nothing you have paid for is taken away. A cancelled licence runs to the end of the term you have paid for, and communication credits never expire — there is no clock on them and no monthly minimum to keep them alive.

Write to support@thesmartminds.in from an address on your school's account and we will cancel it. There is no notice period and no cancellation fee.

Your school keeps full access until the end of the period already paid for. We do not switch anything off early, and we do not refund the unused part of it.

We will not renew an account that has asked to cancel. If a renewal is taken in error, tell us and we will return it in full.

Credits are prepaid and are not refundable for cash, converted to a subscription discount, or transferred to another school.

They do not expire. A balance bought today is still spendable in three years, and it survives cancelling and later restarting.

A message that a carrier refuses — a closed mailbox, a number not on WhatsApp — is credited back to your balance automatically, because we were not charged for it either.

If a top-up is taken twice for the same payment, that is our error and we return the duplicate in full. Tell us and we will find it; we also check for it ourselves.

A payment taken in error — a duplicate charge, a renewal after you asked to cancel, an amount that does not match what you were quoted — is returned in full, to the original payment method, within seven working days of us confirming it.

If we discontinue Smart Minds, or a feature your school depends on, we refund the unused part of the period you have paid for.

These are the only cases. We would rather say so here than imply otherwise and argue about it later.

Registers, fee ledgers, marks and payslips all export as CSV from the screens they live on, at any time, without asking us.

We will produce a full database extract on request within fourteen days of a cancellation, at no charge. Nothing is held hostage against a bill.

We keep your data for thirty days after a cancellation in case somebody changes their mind, then delete it.

Email support@thesmartminds.in with the date and amount before doing anything else. We answer within two working days and we can see the same records you can.

Raising a chargeback with your bank before talking to us costs us more than the amount in dispute and gets you an answer more slowly. We would rather just look at it.