Contact

support@thesmartminds.in — for anything to do with an account that already exists: a problem, a question, a charge you did not expect, or cancelling.

We answer within two working days, and usually within one. If something is stopping a school from working, say so in the subject line and it goes to the front.

There is no ticket portal to learn and no chatbot in the way. It is an email address.

support@thesmartminds.in — the same inbox. Ask for a walkthrough and we will arrange one at a time that suits the school office rather than us.

We will tell you if Smart Minds is a poor fit for your school. It is cheaper for both of us than finding out in March.

Questions about an invoice, a top-up or a cancellation go to the same address. Our refunds and cancellation policy sets out what we do and do not return.

If you think a charge is wrong, write to us before raising it with your bank. We can see the same records you can and it is settled far more quickly that way.

A parent, student or member of staff asking what we hold about them should write to support@thesmartminds.in with their school's name.

We hold that data on behalf of the school, so we will normally direct the request to them — the school decides, and we act on it.